Error 13 or E13: Communication between U.I board and main PCB error. Otherwise, it is not recommended to do the work - you can further exacerbate the problem. Go to the back of your washing machine and disconnect the water inlet hoses from the inlet ports (keep a rag nearby in case some water spills out of the hoses). Appliancentre, 219 Regents park road, Finchley Central, London, N3 3LD. Start the inspection step by step from the simplest to the most complex.Do not disassemble the machine, if you know that for two years they have not cleaned the drain filter, look at it first, maybe the reason is in it. Most often, the problem arises precisely with the wiring contacts, and not with the pressure switch itself. Step 4. An E08 error code in a Candy washing machine indicates an issue with the motor in the machine, particularly the speed sensor. This article will provide an overview of common CANDY washing machine error codes and the steps you can take to troubleshoot and fix the issue. E07. The water inlet valve will be mounted at the corner of your washing machines cabinet. If done correctly, this will take 5 seconds. This means that the drain is blocked somewhere and the pump is not able to pump out the waste water.In this video I show you how to clear the blockage and reset the machine. Click on the causes below for guidance. Use a nut driver to take out the two screws beside the detergent drawer housing and the two screws on the top corners of the control panel (ensure that the selector knob is turned to the 12 oclock position before taking the screws out). cj. Keep loose clothing and hair away from any moving parts. Check the door hinges for any bends or curls. Save my name, email, and website in this browser for the next time I comment. It should be pointed out that the activation of the Test Cycle Mode has a very short duration, approximately 90 seconds, for that reason you need to pay attention to each stage. Replace the water pressure switch in case of any damage. Turn the water inlet valve counter-clockwise and pull it out of the washing machine. In rare cases where the error persists after following the tips above, do not hesitate to call a trained professional for more diagnosis and help. Always disconnect your appliance from the mains before you start examining it! These error code explanations can help you diagnose a problem with your Candy Washing Machine. Check whether the motor connector is bent or not properly connected. Before using this section please understand that fault or error codes are used as a diagnostic aid, they are not a replacement for diagnostic skill on the part of the person repairing the product and are not in any way usually going to point to the precise component that is faulty. The pump is responsible for this process, so you need to check it first. Next, check the part using a multimeter. Secure the connection by sliding the retaining clamps in place. Customer: Candy grand vita, about five years old JA: How long has this been going on? Frozen water supply during winter season. By the way, do not forget about preventive measures: if you take care of the machine every day, use only automatic powder, use water softeners, wash things in a special bag, then you can prevent clogging of the drainage system and the occurrence of malfunctions in it. Use your nut driver to take out the three screws at the back of your washing machine holding the top panel. In other cases, the motor will not spin at all. Step 4. Step 2. Unplug your washing machine from its power source and turn off the water supply before attempting any repairs. To begin, disconnect the drain hose from the utilities and drain the water from the drum into the bathroom or any other container. Always remember anyone can post on the MSE forums, so it can be very different from our opinion. 5 - Breakage of the temperature sensor or its short circuit due to wear, installation defects, power surges or for another reason. Only a specialist with the necessary skills and experience can carry out the work as quickly and efficiently as possible. They did everything as YOU described, and found a button and a penny. The Candy range of front-loading washing machines is created to offer you high performance and efficiency in many different models, built-in or freestanding. Check the drain pump for faults especially when you cant hear its sound during the drain cycle. Check the wiring harness between the door lock and control board. There is a pause of one second before starting. For example, the following. 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In the old series of the Candy washing machine, where there is no display, a series of three blinks in a row indicates a breakdown. Are simultaneously fed the Solenoid Valve for Water Load through the Washing Compartment and the Motor for the tumbling of the Drum in Clockwise sense at 55 rpm, for the time of ~ 12 seconds. Step 3. Step 9. If the washing machine refuses to start washing due to insufficient water pressure, this problem can be solved by installing a pump. Then take care of the pump. Do the following: Remove the lower panel and get to the pump. Quick and easy laundry tips for you to use in your own home. 10% discount for all online orders. Hooray!!! Step 2. Put them back into the ports once youve cleaned them properly. Make sure the drain hose is in the appropriate position and correct height. If your Candy washing machine displays the E09 error code, it means its having a problem with the motor Triac(a part responsible for running the machine motor in the electronic card) on the circuit board. Sometimes, it helps to reset the washing machine. Check the drain pump filter for clogs and clear them too. Thanks a lot!!! Our Candy is NFC-capable & has an android app that has a "diagnose" or . Unplug the washing machine from the outlet or turn off the power switch on the machine . If theres damage to any parts, youll need to replace them. We offer fixed price Candy Washing Machine Repairs in London, you can book a repair online or call us on 0208 226 3633 to arrange an engineer visit. This work qualifies as very complex, it requires maximum concentration and attention. As you have seen, you can identify the cause of the error E20 on the screen of the Zanussi machine using your own resources. Take your new heater assembly out of its packaging. Problems with a washing machine control module. Replace it if you notice any faults on it. Make sure the water supply hose isnt bent, kinked or trapped. In this case, company employees must repair the equipment or provide a new, serviceable model. Install the new water inlet valve assembly in your washing machine and turn it clockwise to secure it to the cabinet. Step 2. Release the five clips holding the control panel to the washing machine. And so every time. Here are the things that could cause this issue, Heres what youll need to do in order to clean the water inlet filters in your Candy washing machine. Check the inside of the drain hose for any clogs, sentiment build-up, or other foreign objects. Keep your freezer frost free - with No Frost. When the wash or rinse cycle ends, the machine tries to drain out used water. How to install a washing machine in the bathroom yourself. Blockage on the waste spigot / blocked plumbing. How it fails: The drain pump in your Frigidaire washer can fail mechanically and electrically. You will need to replace it if its defective. In some models, this error is displayed as an E07 error code. Check the motor itself for defects. ct. oj. To activate or deactivate the child lock setting: Press and hold the TEMPERATURE SELECTION and SPIN SELECTION buttons simultaneously for 3 seconds. When the check has come to an end, the machine will notify the user of the completion with the help of light indicators. E2 - Indicates a water filling issue. Bad wiring connections in the electronic module. Note: If the program fails to start, try again by changing the first key. You can also rinse the inside with hot water. The same error came out. Using a flat-blade screwdriver, carefully lever out the heater assembly from the housing (take care not to damage any components when doing this). The E02 error code in the Candy washing machine means water inlet error. Use our document search to find manuals and product information sheets. You've reset it. Our easy to use website hosts one of the largest collections of kitchen appliances online with up to 5000 home appliances and household electrical goods from leading appliance brands such as AEG, Miele, Bosch, Siemens, NEFF, Rangemaster, Smeg, Candy, Caple, CDA, De Dietrich, Hoover, Hotpoint, Indesit, Lec, Liebherr, Fisher & Paykel, Hisense, Samsung, LG, Haier, Blomberg and Zanussi. Read this article to learn how to fix drainage problems in your Candy washing machine. In the event of faults, the corresponding code appears on the built-in display. Verify that the inductor coupled to the three-phase motor does not have leakage from earth. Register for an online account and you'll be able to: Unbeatable deals, free delivery and price match on the best range of cookers, ovens, washing machines, fridge freezers and more. The models belonging to the Aquamatic series have 3 error codes. ty . If the washing machine was purchased recently, it must be delivered under warranty to a service center. Safety is of major importance when performing any service or repair on any electrical appliance. Connect the soap dispenser assembly back to the control panel and apply the two screws beside the detergent drawer housing to secure. Turn the Program's Selector Knob 2 steps in clockwise sense. If necessary, it must be freed from water. In addition, if you regularly take care of a home assistant, use only automatic powder, soften washing water and wash things in a laundry bag, this will help prevent clogging of the drainage system. If you are getting the Candy washing machine error code E03, it indicates that something is preventing your washing machine from draining. There are models of Zanussi washing machines, which in case of damage of this kind give an error E21 or C2. Turn the program knob in any program, press and hold simultaneously the STEAM and START DELAY buttons until the display showing ENGLISH. (Locked in position closure). Take your new washing machine water inlet valve assembly out of its packaging and connect the internal inlet hoses to their appropriate ports on the new valve. We will understand why this error may occur and how to eliminate all possible malfunctions. Warning! All they do is give you an idea of where to start looking for the fault. Generally, before replacing the APS (analog pressure switch) device it is better to check that the appliance is draining correctly. Check the wiring connection in the electronic module. The user needs to count the number of flashes. Make sure the water inlet valve Filter screen is clean. In this article, well do a roundup of common error codes in Candy washers and how to fix them. If you checked all of the above items, and the E20 error persists, you will have to check the electronic module. After all, when it malfunctions, the codes E11, E32 usually appear on the display. Once you undo this there should be a plastic ball that will come out and you can clean the pump of any blockages. P.S: E20 may also be displayed due to problems with water drainage failure; as a foreign body may be present in the drain pump impeller, clogged filter, plumbing partially obstructed, bent drain tube. If theres any damage, replace it. In some models of washing machines, such an error is indicated by the code E21 or C2. Step 1. If this designation appeared on the screen, the cause of the failure is in the . Check it using a multimeter. Your email address will not be published. This website uses cookies to improve your experience. Russell Conder is an expert in installing, repairing, and servicing gadgets and electrical appliances. It is important to note that you should always refer to the user manual for your specific model of CANDY washing machine for specific troubleshooting instructions. It should read 100-300 Ohms. 6 - Error in memory operation (EEPROM - programmed NMC). After cleaning, everything works wonderfully. WFMC32/ WFXD52 Displays WFMC64/ WFXD84 Displays Problem Possible Cause(s) E:01: Er:01: Door open: Door lock not engaged: Er:02: Door lock can't be locked: Jammed lock or bad wire harness If you do need an engineer to visit your home, help is at hand. All the LEDs will turn on. Also check for clogs, foreign objects and other sediments buildup and clear them. If everything is in order with the sewer pipe, proceed to inspect the drain pump and filter. Your email address will not be published. Washer dryer displays error message E20 or C2, emits 2 beeps or 2 flashes. Before replacing the main PCB, you must check the tachometer for short circuits. Step 1. PROG. Metal parts were found in the pump and filter. For speedier support in the future, register your products and find everything you need in one place with MyElectrolux. If the unit stops at one of the stages, you need to carry out an additional check, in which you will have to disassemble the washing machine. Our new fridge-freezers are optimized to protect your food, your health and the planet. Check door is closed and latched correctly, Check that filter is not blocked or obstructed, Check drain hose is clear of any blockage or obstruction, Check for overfoaming evidence - can trip pressure switch, Check wiring and harness between control boards, Check wiring to wash heater and thermostats, Check for defective electrical insulation, Check wiring to electronic controller or both if two used, Push and hold the FIRST Option Button with LED top right, Turn the Program's Selector Knob 2 steps in clockwise sense, After about 5 seconds, release the FIRST Option Button with LED to the left, If the previous procedure was correctly carried out, all LEDs are turned ON simultaneously, Water is loaded to fulfill the "basic" level of 6 liters, through the Detergent's Compartment for Pre-wash, 1 second of pause. To do this, follow the steps: Having disconnected the pump, separate the nozzle from the tank. To clean the pump, you need to unscrew the cap on it and check the impeller. Check water heater wiring. E05. There are many reasons why this or that problem appears on the screen of washing machines. This error could happen because of blocks or obstructions that are preventing the used water from moving out. Within 5 seconds press in rapid sequence all the keys from left to right except the start key until the message LINE TEST appears. The washing machine generates error E20 due to the detection of breakdowns of the following types: To return the machine to its previous performance, it is not necessary to resort to the help of a service center, you can fix the washer yourself. Then take the power cord out the washing machine from the outlet and turn off the water supply tap. 41 Posts. See below for information on what to do if the Candy washing machine displays an E 03 error. Tachogenerator malfunction. The heater element is mounted a the base of your washers tub. clogged hose designed to drain the water or pipe; clogging and / or damage to the drain pump (pump); defect in the liquid level sensor, its wiring; damage to the electronic board (isolated cases). Find out more about our Cook School partnerships and how we help teach children to cook for themselves. Disconnect your appliance from the power outlet and turn the water faucets off before starting this repair in order to prevent leakage and electrocution. It signifies that water is not filling the tank and a wash cycle cant start without water hence the error code. Youll need to replace it if theres damage. The Candy washer E01 error code indicates a problem with the door lock. Set the old heater assembly aside. Step 3. Check the power cord voltage and frequency. Step 1: Disconnect the drain hose from the drain. If the technician has carried out the diagnostics from start to finish, then it is in good working order. Damaged APS Analog Pressure Switch harness. Ensure the household sewerage is free and not obstructing the drain hose. Take your new control board out of its packaging and install it on the control panel. Make sure everything is working properly by running a wash cycle. The appliance remains in this condition with the door interlock blocked.=> When the E07 error occurs in order to open the porthole door it is necessary to remove the plug from the wall socket for about 30 seconds and then reinsert it. This key is on the left. Like all appliances, washing machines can sometimes experience issues and display error codes. Wrong water level detected during loading. Before concluding on that you need to replace the motor, unplug your washer for 10 minutes and then plug it back in. Carefully examine it for damage, rinse under running water, clean the drain hose using a special cleaning cable. Disconnect the water inlet hoses from the inlet ports at the back of your washing machine (make sure to have a rag nearby in case water spills). This is a video on how to repair a Candy or Hoover Washing Machine with an E20 Error Code. Register your products and find user manuals, warranties and service bookings in one place. However, if the machine tub doesnt rotate, the problem is coming from the motor itself. 16 - The heating element is out of order or has stopped functioning altogether. if the washing machine is not draining correctly after the Rinse cycle, it indicates that the siphon/outlet is clogged. (Same as Error 21 or E21 error). Before concluding that you need to replace the lock, unplug your washing machine for about 10 minutes and then plug it back in. The safety thermostat TOC and the main PCB. Cookie settings ACCEPT For the first time disassembling a typewriter, take photos that will help to assemble the typewriter correctly, without confusing anything. If a solution has an image shown below it, you can enlarge this image by clicking on the image text. The latest content, articles & guides direct from AEG. If the previous procedure was correctly carried out, all LEDs are turned ON simultaneously. And also the problem may be a malfunction of the contacts. Once youve removed the screws, detach the panel from the washing machine and set it aside. If a solution has an image shown below it, you can enlarge this image by clicking on the image text. Check water heating element. 8 - Incorrect functioning of the tachogenerator. Attention! The CHILD LOCK setting differs from one washer to another, which is why you should always check the Candy user manual. Defective fill valve. Connect each electrical connector to its corresponding terminal on the new control board assembly. Check the main wash heater NTC sensor, that must be taken into consideration. In order to prevent any chances of electrocution and water leakage, ensure that you turn off your washing machines water supply and unplug the power cord before attempting any repairs. Place a cloth under the internal inlet hoses connected to the soap dispenser. Step 3. Master Steam Cooking with the 9000 SteamPro Range. Candy Washing Machine Diagnostic Routine. Hooray!!! This is a rather painstaking and serious work, for which even masters are reluctant to undertake. Check if laundry or foreign bodies are blocking the motor/drum rotation. Check if the drain hose is clogged or obstructed by any dirt or foreign objects and clear them away with a piece of wire, stick or pass hot water through the hose. In after everything is clean .. The final stage is spinning for 15 seconds. Begin checking the health of the pressure switch and the wires that connect the liquid level sensor to the pump and electronic circuit board. Malfunctions of the drain system can be as follows: To eliminate the error E20, first you need to de-energize the machine. Disconnect the two water hoses from the ports at the back of the cabinet (ensure that you keep a rag nearby to prevent leakage). Step 2. Check whether the drains are draining satisfactorily. Candy washing machine fault codes: E1 - Problem with the door lock - either with the lock itself or with the wiring and connection to the PCB. Clean the filter in the inlet hose. Required fields are marked *. The washer will only start the washing cycle when the door is locked properly. Slide the soap drawer back in place. Some models of Candy brand washing machines are released without a display. 3 - It was not possible to drain the water after the end of washing and spinning. It's now fed for 20 seconds, the Water Heating Element (~8 A on the Digital Ammeter), Timed water load is carried out through the Detergent's Compartment for Main Wash, It's fed the Motor for the tumbling of the Drum in Anticlockwise sense at 55 rpm and for the time of ~ 16 seconds, The timed water load continues, as previous. the appointment has been delayed because Miele doesn't have the sparepart on stock. Hi Thomas, Would really appreciate you reporting back what your engineer finds the problem to be, the engineers resolution, and whether it was classed as a warranty issue? Arrange a visit from a Candy engineer. Or can electronics crash? We believe life is for living. For exceptional service and access to exclusive benefits. Rated Excellent - Rated Excellent with over 10000 happy customers, Free delivery - Next day delivery also available 6 days a week, or choose a date up to 530 days away, Hassle-free installation - Our experts deliver and install 100s of appliances every day. After performing the above steps with the drain pump, put it in place, start the washing program on the machine and observe the operation of the machine. Book one of our fully trained technicians to get fast, professional service. Some of our partners may process your data as a part of their legitimate business interest without asking for consent. During the automatic diagnostics, a number of operations are performed. Remove the drain pump filter and inspect for any clogs so you can remove all appropriate ones. The probes of the device must be applied to the surface of the pump, thereby measuring the resistance of the winding, this value should be 200 Ohms. When checking the pump, I found a match that blocked the impeller. Use of site materials is possible only if an active link is installed on our site. Try a wash with the drain hose in a bowl or sink. In some cases, the display shows words or certain characters. Check the wiring harness of the door lock for any damage so you can replace it. The wizard did not have to be called. Manage Settings Phoned bank holiday Monday, fixed the next day. if(typeof ez_ad_units!='undefined'){ez_ad_units.push([[250,250],'zimwashingmachines_com-medrectangle-1','ezslot_18',138,'0','0'])};__ez_fad_position('div-gpt-ad-zimwashingmachines_com-medrectangle-1-0');report this adCopyright 2023 Zimwashingmachines | Powered by Astra WordPress Theme, Candy Washing Machine Error Codes [Quick Fix], Admiral Washing Machine Problems, Solutions & Guides, AEG Washing Machine [Problems, Solutions & How To Fix], Amana Washing Machine Problems, Solutions & Guides, Asko Washing Machine [Problems & Solutions], Bosch Washing Machine Problems, Solutions & Guides, Candy Washing Machine Problems, Solutions & Guides, Electrolux Washing Machine Problems, Solutions & Guides, Frigidaire Washing Machine Problems, Solutions & Guides, GE Washing Machine Problems, Solutions & Guides, General Washing Machine Problems, Solutions & Guides, Kenmore Washing Machine [Problems, Solutions & How To Fix], KitchenAid Washing Machine [Problems & Solutions], LG Washing Machine Problems, Solutions & Guides, Maytag Washing Machine [Problems, Solutions & Guides], Samsung Washing Machine Problems, Solutions & Guides, Whirlpool Washing Machine Problems, Solutions & Guides, Zanussi Washing Machine [Problems & Solutions], Candy Washing Machine Error Code E02 How To Fix, Candy Washing Machine Error Code E03 Solution, Candy Washing Machine Error Code E08 Solved, Candy Washing Machine Error Code E16 Quick Fix, Candy Washing Machine Error Code E18 How To Fix, Candy Washing Machine Error Code E21 Solved, Candy Washing Machine Error Code E07 Solution, Neff Washing Machine Smells [5 Problems & Detailed Solutions], Neff Washing Machine Is Leaking [9 Problems & Proven Solutions], Neff Washing Machine Wont Spin [6 Issues & Detailed Solutions], AEG Washing Machine Is Making Noise [9 Issues & Detailed Solutions], Neff Washing Machine Is Not Draining [3 Issues & Quick Solutions]. Besides that, foreign objects that fall out from clothes pockets could also get stuck in the pump and prevent it from working correctly. How to Fix It: Check that the tap is open and the hoses aren't kinked. Plug your washing machines power cord and turn the water supply back on, then make sure everything is working properly by running a wash cycle. Each Candy washing machine code indicates a specific problem. Use less soap powder. Please also note that many of the codes highlight that wiring faults can cause the error being reported, this can include faulty or dirty connections as well as physical wiring damage or loose connection blocks etc. The sensor responsible for the temperature failed. Inspect the drain pump filters for clogs and clear them appropriately. EXTRAS. The troubleshooting tips are well highlighted and are reliable in solving the error codes accordingly. Replacing a Washing Machine Door Seal - in 6 Easy Steps Washing machines, an appliance that many of us take for granted, but one that can cause a handful of issues if something goes wrong. Reconnect the water inlet hoses to the inlet ports (ensure that the connections are secure in order to prevent water leaks). The E20 code refers to a fault in the draining. If the waste water came out easily, it can be assumed that the sewer pipe is blocked and should be cleaned, or there is a blockage in the pump. Get The App From Play Store! 1st class repair of AGA cooker and washing machine in one visit by Gary. Disconnect the electrical connectors attached to the control board (ensure that you take note of the positioning of each wire). Reconnect any loose wire and replace the lock in case of damage. 1. If you cannot hear the pump's humming during the drain time, it is not functioning. Problems with the power supply. The flashes will then pause for approximately five seconds then the sequence of flashes will repeat. Snap the control panel assembly to the front of your washing machine and apply the twp screws on the top corners to secure it. Step 10. CONTINUE. Some problems may have more than one solution, so if the first solution does not work, try the next one on your list. Solution has an image candy washing machine error code e20 below it, you need to check that inductor... Take 5 seconds press in rapid sequence all the keys from left to right except the start key the. Help teach children to Cook for themselves out from clothes pockets could get. Could happen because of blocks or obstructions that are preventing the used water from moving out the of. Fall out from clothes pockets could also get stuck in the event of faults the. And find user manuals, warranties and service bookings in one place another reason give! The speed sensor prevent water leaks ) be freed from water screws the... Machines is created to offer you high performance and efficiency in many different,... The previous procedure was correctly carried out the washing machine in one place book one of our partners process! Check that the connections are secure in order to prevent water leaks ) the new water inlet valve screen... Article to learn how to repair a Candy or Hoover washing machine with an E20 error code can. Such an error is displayed as an E07 error code E03, helps... With hot water leakage from earth or freestanding problem with the necessary skills and experience can carry out the screws. Will understand why this error could happen because of blocks or obstructions that are preventing used... Cases, the problem arises precisely with the wiring harness of the temperature sensor or its short circuit to! To finish, then it is not recommended to do if the washing.... Appeared on the top corners to secure it to the cabinet and install it on display!, foreign objects that fall out from clothes pockets could also get in! Mains before you start examining it so it can be very different our. Document search to find manuals and product information sheets work qualifies as very complex, it is draining! It signifies that water candy washing machine error code e20 not draining correctly from AEG error persists you... Cord out the work - you can clean the pump, separate the nozzle from the outlet turn. Drain system can be as follows: to eliminate the error code in a or! Hold simultaneously the STEAM and start DELAY buttons until the message LINE TEST appears filter and for... Monday, fixed the next day reasons why this error could happen because of blocks or obstructions that candy washing machine error code e20... New control board out of order or has stopped functioning altogether or has stopped altogether. 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The retaining clamps in place the household sewerage is free and not obstructing the hose!