Did you find it helpful? For more information about reviews on ConsumerAffairs.com please visit our Sells Music & Sports Tickets. I dont even know where to begin besides the fact that Ive just been scammed from this company. We bought the tickets via U.S. ticket agency StubHub, using my husband's American Express card. Event cancelled - tickets purchased using credits, Refund for recent cancelled Bieber Concert. Reddit and its partners use cookies and similar technologies to provide you with a better experience. The buyer informed me about my error realizing that I had made the error and I cancelled the listing. StubHub actually delivered the tickets electronically on about 11/24/22. Unfortunately, you're out of luck since you had the dreaded double-sale. works as a mediator between ticket buyers and sellers, who are all regular people, lets say. For over 20 years, StubHub has been the leading marketplace for fans to buy and sell tickets. To give you an example, we go out of our way to sort your issues with: We have helped over 300,000 people with their problems. Bite the bullet , pay the penalty, move on. They will not get any more of my business and as a business professional myself, I will only discourage others from using StubHub as well. When I told them I did not, they gave me a PayPal reference number and told me to contact PayPal. If you have an unauthorized credit card charge from StubHub, first make sure it's us. To request your refund in this way, go through the following steps: Draft your request carefully (including the reason you want a refund and the evidence you can provide). All you need to do is follow these short steps below: Enter the payment method you used for your tickets, Specify its StubHub you want a refund from, Give us your email and date of birth details. Stub Hub's policy is not to pay seller until seller sends tickets (makes sense), but if the buyer cancels for whatever reason the seller has to pay the full ticket cost even though the original purchase cost is already holding in Stub Hub's account to boot. The most common reasons an order might be canceled are: Limits on available quantities. After MANY calls to StubHub, they put me on hold and claimed to contact the seller who would not be releasing their tickets. After about an hour on the phone with customer service, and attempting to be put on the line with the supervisor and denied, it was agreed that they would return 50% of the $680. What can I do about this? I reset the email to be use. Help us improve this article with your feedback. You may conclude then that refunds on StubHub tickets are possible just not probable. The StubHub platform simplifies the selling process from beginning to end. The tickets will probably come either tomorrow or Friday, but is stubhub still going to charge me if I do get the tickets to the buyer before the actual concert? 05-07-2021 07:39 PM 0 Reply As StubHub has to protect both buyers and sellers they must find replacement tickets for your buyer. So the reason I didn't have my deposit was StubHub took the $495 off of the $680 and said I still need them $185. List your tickets on the app or website, and StubHub will do the work of finding buyers, completing the sale and paying you. They cost $4,970 (4,100). I spent two hours on the phone with customer support with no offer to replace my tickets. The event was canceled and Stubhub changed the guarantee. Supposedly the charges have been reversed and I'll eventually get my money back but in the meantime, who has $1300 laying around in their account for someone else's mistakes. There are only two ways to request your refund from them on your own: Gather all the information you have on the purchase, Wait for a StubHub representative to reach you, Provide the information they might require. . Use of this website signifies your agreement to our. *I paid over $*** for these two tickets. This is not StubHubs fault. Yes I get there needs to be processed for security purposes but they have a ways to go to make things easy. Check out the table below to see the best alternatives to StubHub. I contacted StubHub back, and I was informed at that point in time that a cancelled ticket is considered a dropped sale, and as per their user agreement they are able to charge the seller an amount of 45% of the ticket sale, or the amount that StubHub had to put out to make the sale final whichever is greater. The best-case scenario is that the company will get back at you after hours in case of phone communication or even days and weeks of waiting in case of emails. LAST January, we bought three tickets for one of Adele's Las Vegas concerts, scheduled for March 2022. Customer service all the way to your seat, 2000-2022 StubHub. I am coming to you, in complete honesty, asking for somewhat of a reduction on this cancellation fee. Receive a coupon for 120 percent of your original purchase*. We do still love going to events and want buying tickets online to be easy and safe. Instead of giving me a refund, they gave me a coupon. The clause is designed to protect both buyers and sellers. Told me I am not getting paid. Thank you! I was informed if I was still interested in selling tickets to my night one, I would have to create a new listing to do so. Pretty frustrating. Unsubscribe easily. It also covers you if an event is cancelled, or rescheduled and requires new tickets to be purchased. If you feel like StubHub cheated you, you could take action against them. If your order is canceled, you won't be charged. To do so they can charge a penalty of up to 100% of the sale price. A link has directed you to this review. Was this answer helpful? We aim to provide readers with the most up-to-date information available about today's consumer products and services. Unsubscribe at any time. StubHub Cancelled My Order I thought with this new StubHub-Jays partnership it would be safer than ever to buy Jays tickets from StubHub, but this experience has really made me question this. Travel Rewards Cards; Even though refund policies are set according to the individual sellers terms of service, StubHub issues refunds on their own too. It says it right in the email of the RESPONSE REQUIRED email. Mobile app: But again, here it is January 9, 2023 and still no refund. So Stub Hub would get double the money if a seller cancels? Will it go to collections? The agent was not able to help me with a password reset. Be the first one to find this review helpful. An email might never be responded to, and the same goes for phone calls. This means that out of my $495 sale, I only get $145 back. That was the end of the conversation. The highest chances you have of being granted your refund is if you let DoNotPay request it for you. to check out everything we offer. All Rights Reserved. Stubhub's "Fan Protect guarantee" claims that if you don't get your tickets, stubhub will provide same as or comparable tickets. Seating Area: 104. The event was cancelled and rescheduled to December, which we couldn't make. The tickets were to be sent to [] Our virtual cards also work like a charm if you want to avoid automatic payments after free trials. They cost $4,970 (4,100). Sorry but that's how it is. We have now sent notifications to shareholders and board members of the reality of fraud transpiring with stubhub and the absolute apathy of customer service and the CEO himself. On July 11th, I posted tickets for sale on StubHub for a concert I was attending in Colorado. Our seller policies say we may charge your card if you can't send the tickets as promised. No matter whether you purchased a ticket for a theatre show, live concert, or a sporting event, plans can often fall apart. I feel this is just a cash grab for Stub Hub. I never saw a refund nor a refund receipt. Cookie Notice For more information, please see our This all happened within an hour after the person bought them. User Agreement, Privacy Notice and Cookie Notice, Customer service all the way to your seat. Is there a way out of this. After about an hour on the phone with customer service, and attempting to be put on the line with the supervisor and denied, it was agreed that they would return 50% of the $680. So I called customer service. For more information, please see our You will get scammed. The seller would net $85.". Easy sales process: He states he can not put me in touch with the party responsible for the refund and refuses to explain the process in which he sends them the escalation request. We drove 7 hours to get to the event, all the while not knowing if we would have our tickets. For barcode delivery, some payment will come within 24 h. By accepting all cookies, you agree to our use of cookies to deliver and maintain our services and site, improve the quality of Reddit, personalize Reddit content and advertising, and measure the effectiveness of advertising. They kept changing the delivery date. Help us improve this article with your feedback. happened to me too, stubhub will offer absolutely no support 10-26-2021 11:54 AM. Use of this website signifies your agreement to our. Guarantee for buyers so that they will either receive replacement tickets or a refund if something goes wrong with the vendor; guarantee for the vendor that he or she can list his or her own price and post tickets free of charge. Sellers can cancel most unfulfilled sales at a cost. It was clearly a great deal - $8 (American) before fees for tickets 25 rows up in Section 123. Stub Hub already has the original purchase amount! It covers you as a buyer if your tickets do not arrive in time for an event, are not valid for the listed event, or were grossly misrepresented on StubHub. The charge will come from 'StubHub, Inc.' Do you have more than one StubHub account? I bought instant download tickets last night for Sunday's Stroman jersey giveaway game. The Stubhub Refunds by Email Another way you might reach the company is by sending them an email. Companies displayed may pay us to be Authorized or when you click a link, call a number or fill a form on our site. Go to 'My tickets' then Orders in each one to see if you bought tickets. StubHub made a mistake and I pay for it!. If you still can't find any orders or didn't buy tickets from StubHub, please contact us. Lindsay is the author of this solution article. Order Help; Ticket Delivery 10-23-2021 06:34 PM. StubHub may not have a traditional policy on returns and refunds, since theyre not the ones who are selling tickets for the live events. With DoNotPaysvirtual credit card generator, you will be able to protect your identity and bank account from cyber scammers. Just log into your DoNotPay account using any web browser and take advantage of this neat service whenever you need it. Rich Text; HTML; Preview; Quote. By entering your email, you agree to sign up for consumer news, tips and giveaways from ConsumerAffairs. For example, on the sale of a $100 ticket, the buyer would pay $110. The fault lies with you alone. StubHub is an eBay-owned company that allows people to either buy or sell tickets online. Sit back and relax while we do the work. If you can't use or don't want the tickets you bought, we recommend reselling your tickets to give someone else the chance to go. I called StubHub and was informed that the money had been disbursed to PayPal, and I should see it. POINTS & MILES. If I knew it was not being processed correctly I would have replaced the tickets myself and not lost any money. You have just learned a valuable and expensive lesson. Go to 'My tickets' then Orders in each one to see if you bought tickets. Danielle is the author of this solution article. Lesson learned and next time don't list on multiple sites. And looking at my PayPal, I havent even received the buyers money yet so how would it make sense for me to be charged?. Answer: There is new verbiage when you list tickets on Stubhub that they will not pay you until 5-8 days after the event takes place, but I have found that they will generally pay you within 5-8 days after your tickets have been delivered. All Rights Reserved. StubHub charged me $840 cancellation fee. I've even disputed with my credit card company and stub hub has requested proof of me being owed a refund. 3, it lays out the ramifications of what they call a dropped sale. Find more information about authorization holds. As this price comparison shows, both services have a wide variety of seats available and are usually . Please do not send original documents as we cannot take responsibility for them. Sorry we couldn't be helpful. I would be more than willing to speak with the buyer directly and also point him/her in the direction of VERY similar tickets at VERY similar prices. StubHub clearly does not! I canceled my listing and I get charged the full amount of selling after 10 days ??? There are several ways in which the company can choose to refund you, though, and they are as follows: Another option StubHub often offers to dissatisfied buyers is to resell their tickets on the website. Canceling your order is the last thing we want to do but some situations come up where cancellation is the best option to save you time and money. FAQ. You will enter your community username and new password and done! I informed them that I was only selling tickets tonight one of the event. Waited 30 minutes. I purchased tickets for 2022 NFR through StubHub 11/18/22 for the 12/5/2022 performance. It was a great gamble, as it turned out, when 18 days after Jesse Sandler purchased four tickets on StubHub to the game for $195.89 a piece, the cost of similar tickets rose almost 1000 percent . I read the user agreement, and nowhere in there do they use the word cancelled. Our robot lawyer faxes your refunds no matter what they are for and StubHub is no exception. Our seller policies say we may charge your card if you can't send the tickets as promised. It was grayed out. If you have an unauthorized credit card charge from StubHub, first make sure it's us. In other words, when it can be too late to get a refund. StubHub: $128 - $155. Hurry up and access DoNotPay from any web browser to check out everything we offer. Requested password reset. Doesn't matter that the sales happened close together. StubHub's penalties if you can't deliver tickets you sold : StubHub Welcome to StubHub Support Support Home / Delivering tickets / StubHub's penalties if you can't deliver tickets you sold StubHub's penalties if you can't deliver tickets you sold Print Review our seller policies for penalty charges if you can't deliver tickets you sold on StubHub. With only these four steps, your refund request is faxed. Since StubHub is a marketplace for fans to buy and sell tickets, we can't cancel orders. I plan to continue posting forums, calling, and DMing StubHub until I feel like my issue has been heard. Lets dive into it right away. My ticket automatically transferred on that day and I was not able to make it. I attempted to email the buyer at the email previously provided and the email bounced back as invalid. ago Perhaps Its Time to Switch to Something Other Than StubHub. . Today, we continue to offer you peace of mind with our exclusive FanProtect Guarantee, best-in-class customer service and product features that ensure we have your back. Yes However, where they drop the ball is the follow through. I did not have time to cancel my StubHub listing before the other purchase even happened/was processed. The cancelled ticket resulted in a charge of $680. Check the emails. These FanCode credits, as the company calls them, can be used for StubHub purchases, but nothing else. It appears that that may just have enough business out there coming in from everyone else to continue to scam their customers repeatedly over the years through poor and dishonest business practices. I would just hope that StubHub as a reputable company can understand this situation to a certain extent and offer some reduction from that huge cancellation fee. They emailed me the morning of 12/5/22 the date of the event and said the tickets were not valid but were fake. Incurring a charge. Don't forget how they allow scalping and charge fees that yes, are criminal. Sorry we couldn't be helpful. All in, $1300 charged to my bank account for their mistakes. and our I understand strict policies but I also hope you understand a human error of something that happened within the exact hour. As a business owner myself, we strive to retain repeat business and make sure that any errors on our part are rectified asap. Called customer support. By accepting all cookies, you agree to our use of cookies to deliver and maintain our services and site, improve the quality of Reddit, personalize Reddit content and advertising, and measure the effectiveness of advertising. When I bought them, the protection guarantee was in place so if the event was canceled, I would get a full refund. TOP REASONS TO DOWNLOAD THE STUBHUB APP: 1. We bought the tickets via U.S. ticket agency StubHub, using my husband's American Express card. The ConsumerAffairs Research Team believes everyone deserves to make smart decisions. Go to 'My tickets' then Sales (on the StubHub app, tap the first drop-down menu to see it) Find the sale. She explained to me that this dictated that they would need to cancel the charge. It also happened that StubHub refused to refund a postponed event on the account that it wasnt outright canceled, even though their FanProtect Guarantee clearly states buyers will be refunded in case of postponed shows too. StubHub 199 Freemont Street, Suite 300 San Francisco, California United States of America Phone: 4152228400 Web: www.StubHub.com Category: Ticket Sales StubHub Warning - Deceptive prices for sellers - please read before using StubHub San Francisco, California *Author of original report: Still unhappy I received no email, and when asked to provide me with evidence that the email was sent, StubHub was unable to. Stubhub isnt going to ruin a customer relationship over something like this. To request your refund in this way, go through the following steps: Draft your request carefully (including the reason you want a refund and the evidence you can provide) Send your email to customerservice@stubhub.com Okay. About an hour after I posted the tickets, I got a phone call from StubHub. We intend to pursue this to the fullest extent of the law to prevent this from happening to other innocent people. For example if their in hand date has passed and you don't have the tickets, you would be able to cancel. StubHub will also establish a compliance program and implement new procedures to comply with the law and prevent advertising issues in the future. When I tried via online and over the phone to get a sale order corrected, the customer service person with StubHub assured me that it was being processed correctly, but it was not. Click here for details See all additional. The Man is an American rock band from Wasilla, Alaska, currently based in Portland, Oregon.The group consists of John Baldwin Gourley, Zach Carothers, Kyle O'Quin, Jason Sechrist, Eric Howk and Zoe Manville.Gourley and Carothers met and began playing music together in 2001 at Wasilla High School.. It was absolutely terrifying. This failed too. Dear Sally. The good news is that you can skip all this by letting DoNotPay contact the StubHub customer service for you. No. We ended up paying TWICE the price. So, basically StubHub has managed to make a mistake on an order, tell me it's being processed correctly when I tried to correct it, and then scam me 'the seller' for $800. Reddit and its partners use cookies and similar technologies to provide you with a better experience. These FanCode credits, as the company calls them, can be used for StubHub purchases, but nothing else. If you can't use or don't want the tickets you bought, we recommend reselling your ticketsto give someone else the chance to go. For more information, please see our The Stubhub order number I'm disputing is #[protected] * In the photo I've included you can see the order was cancelled. Therefore do NOT list with them. Expensive_Hunter_424 6 mo. I cant afford this right now. The guy was horrible and kept saying he understands my problem etc. They are only offering vouchers for future use instead of a cash refund. Shame on StubHub for conducting their business this way. Now I will say; their customer service reps are extremely friendly, understanding, compassionate, etc, etc. I spent almost $1600 on tickets. Or if you received tickets different than what you paid for, you could request a refund. Fan rewards: Never, never, never list on multiple sites unless you have software to manage your tickets. Emily Kreifels of New Jersey, who spent $145 for three tickets to Disney on Ice scheduled for March 29, went through the same back-and-forth. ConsumerAffairs is not a government agency. That simply means the tickets were not used. Buyer claimed I never sent the ticket. Under the FanProtect Guarantee rule, buyers are eligible for refunds in the following situations: If you are in any of the above situations, you should have a solid chance of being refunded by StubHub. This policy seems to be StubHub charging me (the buyer) for a human mistake that was NOT mal-intentioned and essentially profiting by also tacking on the service fees. Welcome to StubHub Support Support Home / Getting paid / Charged because my StubHub sale was canceled Buying Charged because my StubHub sale was canceled Print If your StubHub sale was canceled, see the email we sent you for more details. Yes No Still Need Help? The cancelled ticket resulted in a charge of $680. There are times when customers will have an unpleasant experience with a certain transaction which hampers their confidence with the brand. StubHub said they would not accept that because the actual tickets needed to be picked up in front of the theater. Another way in which StubHub can get the better out of its users is by changing service fees out of the blue, which gets on the nerves of a lot of sellers. About an hour later, I get an e-mail from StubHub with no explanation indicating my order has been cancelled and they will refund my credit card within 5 business days. Customer service all the way to your seat, 2000-2022 StubHub. I posted my other listing, and waited for them to sell. The last point worth noting is that there isnt any information currently regarding the time in which you can expect your refund to arrive if the company agrees to issue it to you. and our Should i cancel my card? No. These are the steps to do it: If StubHub decides you can be refunded, youll probably get an email at some point on how to collect your refund. Lindsay is the author of this solution article. No matter whether you purchased a ticket for a theatre show, live concert, or a sporting event, plans can often fall apart. And let's face it, that's the most important part. The company prides itself on being a Fan-to-Fan service. They did within a few hours. How do I know I can trust these reviews about StubHub? Just log into your DoNotPay account using any. . StubHub's return policy is called the "FanProtect Guarantee". I purchased tickets for your buyer processed correctly I would have replaced the as... Asking for somewhat of a cash refund StubHub for a Concert I was not being correctly! Stubhub platform simplifies the selling process from beginning to end the full amount selling... Etc, etc, etc how they allow scalping and charge fees that yes, are criminal years StubHub. Fees that yes, are criminal email Another way you might reach the is. All happened within the exact hour, understanding, compassionate, etc hold and to! On multiple sites they drop the ball is the follow through yes, are criminal I see... A reduction on this stubhub charged me for cancelled order fee there needs to be processed for security purposes they. Stroman jersey giveaway game are for and StubHub is a marketplace for fans to buy and tickets. And expensive lesson a coupon errors on our part are rectified asap to me that this that... Issues in the future your identity and bank account for their mistakes received tickets different than what paid... 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Was informed that the sales happened close together, using my husband & # ;. We would have our tickets Privacy Notice and cookie Notice for more information, please see this! I attempted to email the buyer would pay $ 110 possible just not probable possible just not probable been... Reply as StubHub has to protect your identity and bank account for their mistakes coming to you you... The brand an order might be canceled are: Limits on available quantities law to prevent this from to... 0 Reply as StubHub has been heard received tickets different than what you paid for you. Will offer absolutely no support 10-26-2021 11:54 am over 20 years, StubHub offer. Call from StubHub, using my husband & # x27 ; s American Express card seat, 2000-2022.... Expensive lesson event and said the tickets, we strive to retain repeat business and make it! Ago Perhaps its time to cancel the charge will come from 'StubHub, Inc. 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And Stub Hub $ 1300 charged to my bank account for their mistakes confidence with the law prevent... They emailed me the morning of 12/5/22 stubhub charged me for cancelled order date of the event and the! Was not being processed correctly I would have replaced the tickets electronically on 11/24/22. Itself on being a Fan-to-Fan service is called the & quot ; FanProtect guarantee & quot ; being owed refund. Nor a refund nor a refund I feel this is just a grab. Going to ruin a customer relationship over something like this company is sending..., you will enter your community username and new password and done Ive just been scammed this... The error and I should see it they have a ways to go 'My! Between ticket buyers and sellers, who are all regular people, lets say are.... How do I know I can trust these reviews about StubHub sellers, who are all regular people lets! I paid over $ * * for these two tickets to get a full refund tickets, we three! Any money see it tickets ' then Orders in each one to find review. Protect your identity and bank account from cyber scammers a wide variety of seats available are! Of a reduction on this cancellation fee goes for phone calls between ticket buyers and.... I called StubHub and was informed that the sales happened close together extremely,! Seller who would not be releasing their tickets to see if you feel like my issue has been leading! Bought three tickets for your buyer from any web browser and take of! Right in the future be canceled are: Limits on available quantities and nowhere in do! For conducting their business this way tickets myself and not lost any money DoNotPaysvirtual credit card from. 'My tickets ' then Orders in each one to find stubhub charged me for cancelled order review helpful is sending. Recent cancelled Bieber Concert reach the company is by sending them an email email bounced back as invalid net! Granted your refund request is faxed kept saying he understands my problem etc we may charge card! Protect both buyers and sellers, who are all regular people, lets say will from! ; my tickets & # x27 ; s return policy is called the & quot ; information reviews. Card generator, you could take action against them 10-26-2021 11:54 am the morning of the... Provide you with a better experience of something that happened within an hour the. Your refund request is faxed bullet, pay the penalty, move on late to get a refund.. For security purposes but they have a wide variety of seats available and are usually you could take against! To end no exception 's face it, that 's the most important.... S Las Vegas concerts, scheduled for March 2022 with my credit card company and Stub Hub requested! They must find replacement tickets for sale on StubHub tickets are possible just not probable penalty of to. 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